To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.
Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Walk-ins are welcome, but please try to call ahead to make sure we are open and have an available doctor.
Scheduled appointments will be seen prior to any walk-ins, so please be patient with us as we tend to these patients.
For your convenience, drop-off appointments are available to you if we have seen your pet within 6 months prior and you can not make a regularly scheduled appointment time! A ‘drop off’ means you make and appointment to bring your pet between our drop-off hours of 7:30am-9:00am and leave him/her with us for a couple of hours. Our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients, which resides between the hours of noon and 3:00pm. Once the doctor is done, she/he will give you a call to go over the diagnosis and to give you discharge instructions if they will not be available when you pick up.
Upon coming in, we ask that dogs be on a leash and properly controlled in the waiting and exam rooms, and cats must be brought in a carrier to avoid any injury or confrontation with any other pets. Thank you for your cooperation. A No-Show Fee will be implemented in our office. The fee for this policy will be in the amount of $25.00 for a missed appointment, $50.00 for a missed surgery appointment, and $125.00 for a missed specialty appointment, i.e. specialist performed surgery and/or a specialist performed echo/ultrasound. This fee will be applied to client accounts when the scheduled appointment is not cancelled 48 hours in advance, and/or if the client does not show up for the scheduled appointment. While we understand there are unforeseen circumstances, there could be another animal in need of that appointment.